Normative vs. Coercive Compliance: Legitimacy vs. Imposed Authority
Normative compliance stems from a belief in legitimacy, while coercive compliance arises from imposed authority — understanding this divide reveals whether rules are followed out of trust or fear.
Institutional Isomorphism: Why Organisations End Up Looking Alike
Institutional Isomorphism explains why organisations within the same field start to resemble one another, not because it makes them more effective, but because it makes them appear legitimate in the eyes of stakeholders.