Proxy Metrics: Stand-ins for Success vs Substitutes for Reality
Proxy metrics are substitute measures adopted when true outcomes are hard to track. Once they become targets, they often distort behaviour and drift into dysfunction.
Capacity & Structure: The Architecture of Work
Capacity & Structure defines the scaffolding of people, processes & resources that set a system’s limits and shape its ability to grow, adapt, and deliver outcomes.
Scenario Planning: Anticipating Futures Through Narrative
Scenario Planning uses structured narratives to explore multiple plausible futures, helping organisations test strategies and stay resilient under uncertainty.
Systems Thinking: Mapping Patterns in Complexity
Systems Thinking frames complexity through interconnections and feedback loops, helping anticipate unintended outcomes and design resilient, system-level strategies.
Triple-Loop Learning: Questioning Who Sets the Agenda
A deeper mode of organisational learning that questions not only actions and assumptions but also the purpose and power structures shaping learning agendas.
From Edge Case to Strategy Case in UX Design
When rules are treated as absolutes, edge cases become exclusion points. This essay shows why UX strategy must reframe them as strategic signals — the places where legitimacy is won or lost.
Ashby’s Law of Requisite Variety
Ashby’s Law of Requisite Variety states that a system must match the complexity of its environment in order to remain stable and effective. When rules or controls fail to keep pace with external variety, systems become brittle and collapse.
Resilience Engineering: Anticipating & Adapting in Complex Systems
Resilience Engineering reframes safety and performance as the ability of systems to anticipate change, absorb shocks, and adapt under pressure — a shift from preventing failure to sustaining success in complex environments.
Cynefin Framework: Navigating Complexity and Sensemaking
The Cynefin Framework, developed by Dave Snowden, is a strategic sensemaking tool that distinguishes between ordered, complex, and chaotic contexts. It guides leaders in choosing responses that match the nature of their environment, helping organisations adapt, build resilience, and frame meaning in uncertainty.
Containers, Not Chaos: ADHD’s Strategic Survival Guide
ADHD minds thrive when work is given shape. Strategic artefacts aren’t corporate polish — they’re survival guides, turning chaos into navigable paths.