carwow

Platform Stewardship & Dealer Stock Uplift

Stepped into a transitional gap at carwow to maintain dealer platform stability, streamline stock upload journeys, and deliver structured artefacts for seamless product handover. Balanced BAU delivery with scoped optimisations, ensuring continuity and future acceleration.
Employer
  • carwow
Role
  • Product Manager
Tenure
  • Oct 2019 – Dec 2019
Focus
  • Platform Stewardship & Dealer UX
Systems
  • Dealer Platform, Backlog Tools, Automation Scoping
Latest posts
A tired woman in her early forties lies in bed at night, lit only by the glow of her phone as she scrolls, her expression distant and drained.

We’ve Automated Belief — and Lost Trust

A tired office worker sits late at night, resting his head on one hand as the unseen screen in front of him casts a cold blue light across his face.

The Politics of Productivity: Balancing Motion and Momentum

A tired woman sits alone at her desk in a dimly lit office, face illuminated by a computer monitor’s glow with red light in the background.

The Loyalty Loop: How Systems Use Belonging to Blind Us

A male office professional sits at his desk surrounded by glowing data dashboards, resting his head on his hand in quiet frustration as he stares at the screen.

Progress as a Product: Rethinking Digital Transformation

Problem

  • Departure of the previous PM risked delivery slowdown and loss of platform momentum.
  • Dealer-facing platform required stability and incremental improvement, especially around stock upload UX.

Approach

  • Maintained BAU delivery cadence, triaging bugs and aligning backlog with account team input.
  • Scoped automation opportunities to reduce manual stock uploads, surfacing friction points and possible fixes.
  • Produced clear artefacts and backlog documentation to support the incoming permanent PM.

Outcome

  • Continuity under transition: ensured platform stability and delivery velocity through PM handover.
  • Operational uplift: identified automation opportunities to simplify dealer workflows and reduce admin.
  • Future-proofing: provided successor with structured artefacts and scoped backlog for immediate impact.
  • Dealer experience: scoped improvements positioned to increase catalogue accuracy and faster engagement.