OS2

Stakeholder Engagement for Digital Maturity

I designed and launched stakeholder forums and an intranet hub that transformed Ordnance Survey’s fragmented digital teams into a cohesive community. By embedding governance rhythms and self-serve resources, I reduced duplication, increased transparency, and created an operational spine for the Web Estate Improvement Programme.
Employer
  • Ordnance Survey
Role
  • Product Manager
Tenure
  • Mar 2020 – Mar 2021
Focus
  • Stakeholder Alignment & Operational Schema
Systems
  • SharePoint, Intranet Tools, Governance Artefacts
Latest posts
A tired office worker sits late at night, resting his head on one hand as the unseen screen in front of him casts a cold blue light across his face.

The Politics of Productivity: Balancing Motion and Momentum

A tired woman sits alone at her desk in a dimly lit office, face illuminated by a computer monitor’s glow with red light in the background.

The Loyalty Loop: How Systems Use Belonging to Blind Us

A male office professional sits at his desk surrounded by glowing data dashboards, resting his head on his hand in quiet frustration as he stares at the screen.

Progress as a Product: Rethinking Digital Transformation

A woman in her mid-30s works from her kitchen table, surrounded by a laptop, tablet, and paperwork. She looks tense and overloaded, caught between multiple tasks during a video call.

The Meeting Maze: Time, Belonging, Agency

Problem

Ordnance Survey’s digital function was siloed, with no shared mechanism for communication, alignment, or knowledge exchange.

  • Stakeholders lacked visibility into product decisions.
  • Teams worked in parallel, duplicating effort and missing opportunities.
  • The Web Estate risked stalling without cultural and operational scaffolding.

Approach

  • Launched a weekly Web Estate Stakeholder Forum open to all connected teams for knowledge sharing and issue escalation.
  • Established a governance rhythm to triage requests, prioritise user issues, and report programme progress.
  • Designed and launched an intranet hub with contact maps, live updates, change request protocols, and documentation.
  • Embedded inclusive comms practices that empowered non-technical contributors to participate meaningfully.

Outcome

  • Cross-functional collaboration: reduced duplicated work by aligning content, tech, and comms teams.
  • Transparency & trust: stakeholders gained visibility into decisions, priorities, and blockers.
  • Operational efficiency: centralised hub streamlined requests and provided self-serve access to resources.

  • Cultural shift: teams previously working in isolation began operating as a unified delivery ecosystem.